Refund policy

Last updated: October 1, 2026
If the machine is not right for you, you can send it back. This policy sets out how returns work, what condition the machine needs to be in, and how refunds are paid. A fault that appears after the return window is covered by our 1-year warranty.

At a glance
• 30 days from delivery to start a return.
• The machine must come back complete, clean and emptied of water and coffee.
• Damaged on arrival, faulty or not as described: replaced or refunded in full, including shipping.

1. Return window
You can start a return within 30 days of the delivery date shown in your tracking.

2. Condition of the returned machine
You may use the machine to try it. To be accepted, it must come back:
• with every accessory listed under In the box on the product page;
• clean, with the water tank, drip tray and bean hopper emptied and dried;
• without damage beyond the light cosmetic marks it had when it arrived (an open-box unit may already show these; they are not held against you);
• securely packed, ideally in the box it arrived in.
Restocking fee: We do not charge any restocking fees for returned items.

3. How to start a return
Email support@caffecrest.com with your order number and the reason for the return.
We reply with the return address and instructions.
Pack the machine securely and send it back. Please do not send anything before you hear from us.

4. Return shipping costs
Customers are responsible for return shipping costs for change-of-mind returns, unless the item arrived damaged, defective, or incorrect.

5. Refunds
Once the machine arrives back and has been inspected, we email you and refund the original payment method. Your bank or card issuer may take a few more business days to show it.

6. Damaged on arrival, faulty or not as described
If the machine arrives damaged, does not work, is missing an accessory from the list, or is not what the listing describes, contact us within 30 days of delivery with your order number and photos or a short video. We replace it or refund you in full, including any shipping you paid, and we cover the cost of sending it back. This does not affect your statutory rights.

7. After 30 days
A fault that appears after the return window is handled under our 1-year limited warranty.

8. Contact
Caffecrest customer care
Email: support@caffecrest.com
Phone: +1 (408) 660-8537
Hours: Monday – Friday, 9:00 AM – 5:00 PM (CT)
Caffecrest, 8939 Bronx Ave, Skokie, IL 60077, United States.

Caffecrest is an independent retailer. We are not affiliated with, endorsed by, or sponsored by Breville. Breville and Barista Express are trademarks of Breville Pty Ltd and identify the product. The warranty on units we sell is provided by Caffecrest, not by Breville.